Returns & Exchanges
At Marna, we stand behind the quality of our artisanal food products; if you are not completely satisfied with your order, you can initiate a return within 14 days of delivery.
1
Contact Support
Email our customer care team with your order number and photos of the items you wish to return or exchange.
2
Wait for Approval
Our quality assurance team will review your request within 24 hours to ensure it meets our safety and hygiene standards.
3
Package Your Items
Securely pack the unopened products in their original packaging to prevent damage during transit back to our facility.
4
Receive Refund
Once we receive and inspect your return, a refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing