Frequently Asked Questions
Everything you need to know about our gourmet food selection and delivery.
How do you ensure the freshness of my order during shipping?
We use temperature-controlled packaging and insulated liners with cold packs for all perishable items to ensure they arrive at your doorstep in peak condition.
What is the estimated delivery time for my region?
Standard shipping typically takes 2-4 business days. We also offer express overnight shipping for orders placed before 12:00 PM EST, Monday through Thursday.
Do you offer options for specific dietary requirements?
Yes, Marna provides a wide range of products including organic, gluten-free, vegan, and nut-free options. You can filter our collections by dietary preference on the shop page.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your policy regarding damaged or incorrect items?
Your satisfaction is our priority. If your order arrives damaged or contains incorrect items, please contact our support team within 24 hours of delivery for a full refund or replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.